Assistant
Jm3eia Assistant is an in-store shopping helper on the web shop (and in a customer app that uses the same service). It can search the catalog, inspect the cart, explain delivery, and answer FAQs.
How customers use it
- Open the chat panel. Guests may be allowed if Settings → Assistant enables guest chat.
- Type in English or Arabic. The reply streams in as it is written.
- Product, cart, and order cards appear in the thread. The assistant should not invent prices or stock.
- When the assistant wants to change the cart, it proposes an action. Nothing is applied until the customer taps Confirm.
- The customer can thumbs-up or thumbs-down a message.
- If a human is needed, the customer (or the assistant) can handoff the thread to Support. That creates a ticket.
What the assistant can do
| Capability | Customer experience |
|---|---|
| Catalog | Find products, aisles, brands, offers, recipes |
| Cart | Show the cart; propose add / coupon / loyalty changes |
| Delivery | Areas, slots, current selection |
| Account | Orders and profile facts the customer already has access to |
| FAQ | Store policies from configured content |
| Handoff | Open a support ticket from the conversation |
Mutations are propose → confirm. The assistant never silently places an order or empties the cart.
Operations view
Support staff review conversations under Operations → Assistant in the dashboard. Assistant behaviour (enabled, guests, model) is under Settings → Assistant.